Reservation Policy

Rentals

To reserve a kayak, a credit card number is required. We require a 48 hour cancellation notice, otherwise your credit card will be charged. Unsafe conditions due to weather (i.e. strong winds, high surf, etc) will result in a full refund.

Tours and Classes

Reservations are recommended for tours and classes, and full payment is required at time of reservation. We require 48 hours notice to receive a full refund. A full refund will be given if we cancel for safety reasons. Light fog and rain will not always cancel an outing, as long as weather conditions remain calm.

Private Tours

To book a private tour, we need 50% of the total cost at the time of the reservation. The remaining 50% can be paid on the day of the tour. If you need to reduce the number of participants, please do so at least 7 days before the date of your trip. If we are not notified at least 7 days in advance, we will expect payment for the original number of participants.

Cancellations

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